Partner Colorado Credit Union Improves Member Experience with Enghouse Interactive -- Over 40 credit unions nationwide increase competitive advantage and member retention leveraging Enghouse Interactive contact center and customer interaction solutions
Enghouse Interactive, a leading developer of a comprehensive portfolio of Contact center
software and services, today announced its latest success story, Partner Colorado
Credit Union. This success further demonstrates its ability to deliver effective customer communications for credit unions across the US. Partner Colorado, a member-owned not-for-profit cooperative with total assets exceeding $350 million, serves more than 31,000 members throughout the Denver metro area.
Credit unions face unprecedented challenges today not only from banks but also from state and national trade associations that are aggressively campaigning against the member-first institutions. Faced with such daunting challenges, credit unions must leverage advanced customer interaction solutions to enable seamless, consistent experiences for members on any device or communications medium.
Like many financial institutions, Partner Colorado was hamstrung by legacy contact center technology that hindered its ability to collaborate with internal and external stakeholders. The incumbent platform's impact on service levels was evident, and its inherent obsolescence monopolized the time of internal IT who were inundated with daily requests for support, and the need to develop "workarounds" for problems -- just to maintain daily operations.
Recognizing the need for change, the credit union sought a single solution that could boost operational efficiency, improve service, and deepen member relationships. Not only did Enghouse Interactive
's portfolio check each of these boxes, the award-winning contact center provider also provided the expertise and support to make a meaningful impact on Partner Colorado's bottom line. By selecting Enghouse Interactive Communications Center (CC) and Quality Management Suite (QMS), Partner Colorado Credit Union found a solution that was intuitive, highly functional, reliable and that provided detailed insight and visibility into each touchpoint of the member experience.
Important to note, is that with more than 40 credit union customers, Enghouse brought a proven track record of streamlining member experiences in addition to its expansive portfolio.
"Enghouse Interactive has exceeded all of our expectations on every level," said Carol Wadleigh, Chief Information Officer at Partner Colorado. "I cannot express how much the relationship with the Enghouse team enhances the engagement. The level of service and attention is exceptional, which combined with contact center technology that lives up to its reputation, has directly impacted our entire organization's efficiency and performance."
"Our technology fits perfectly into Partner Colorado’s environment for a number of reasons," said Ernie Wallerstein, Enghouse Interactive President of Americas. "Integration with Avaya IP office was a major factor, as well as CC's omni-channel functionality. Additionally, the breadth and depth of our engineering and support teams delivered the added-value of tenured personnel."
"Today, vendors that are open to collaborating with their customers' third-party vendors are the ones that add the most value to any contact center environment, particularly in the credit union space," continued Wallerstein. "Enghouse is constantly looking for new ways to embrace these ever-changing trends and empower credit unions with the tools to compete in a hyper-competitive market."
About Enghouse Interactive
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ENGH." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Survox, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at http://www.enghouseinteractive.com/.
About Partner Colorado Credit Unions
Established in 1931, Partner Colorado Credit Union is a member-owned not-for-profit cooperative with total assets exceeding $350 million. The credit union serves more than 31,000 members throughout the Denver metro area. Partner Colorado offers a wide range of financial products and services, including checking, savings, home and auto loans. Members benefit from the advantages of a credit union, including lower interest rates on loans and higher yields on savings. Partner Colorado actively supports the community by donating funds and employee volunteer hours to many Denver Metro area organizations. For more information, visit partnercoloradocu.org.