SYNETY, the cloud
telephony specialist, has today announced the complete integration of its CloudCall on-demand business
with Bullhorn's applicant tracking and customer
relationship management (CRM
This enables Bullhorn users to drive powerful PBX and telephony functions directly from the Bullhorn interface. These functions include desktop click-to-dial, full integration of call histories, and the ability to add complete recordings of calls to customer and candidate records, giving the most comprehensive overview of current and historic client interactions.
These features can be delivered as an adjunct to customers' existing telephony on a per-user, per-month basis with no upfront costs. Bullhorn users can also benefit from CloudCall's ultra-low costs for outbound calls of just 0.75p per minute for UK landline numbers and 2p per minute for UK mobiles, helping to make significant savings on communications costs.
Mark Seemann, CEO of SYNETY said: "The ability to add voice recordings seamlessly into customer and applicant records delivers real benefits to recruiters. It gives them a permanent record of telephone interviews and transactions that can be reviewed at any time, for training, verification or compliance purposes. It also gives a more complete picture of customer communications and interactions, helping to share knowledge across organisations and enhancing client service."
The partnership between SYNETY and Bullhorn is part of the Bullhorn Marketplace, where users can easily find all the staffing and recruiting apps and services they need to manage the entire recruiting process, pre-integrated with the Bullhorn system.
Peter Linas, Managing Director EMEA for Bullhorn said: "Integrating click-to-dial telephony and call recording functions directly into contact records not only helps to boost staff efficiency, but also provides a comprehensive log of client transactions. With SYNETY as a Bullhorn Marketplace partner, our users can embed voice into their CRM deployments and take client service to a new level."
SYNETY's CloudCall is available on a per-user, per month basis with no upfront capital expenditure needed and no software to install or maintain. Its integration with Bullhorn means that voice functions can be fully embedded into the applicant tracking and CRM suite, enabling complete records of phone transactions to be managed and accessed as easily as an email.
CloudCall offers a fully featured hosted business communications solution that delivers real cost savings and productivity benefits. The CloudCall Enterprise service operates as a stand-alone phone service over a broadband connection, using either SYNETY VoIP handset or softphone. It can be provisioned within a few minutes and installed, configured and running within two working days, offering a hassle-free alternative to line rentals with a competitive per-user, per-month service charge.
The CloudCall Click service provides software integration which works with customers' existing phone systems or can be used as a standalone system. It delivers click-to-call and call recording capabilities integrated into a customer's CRM (customer relationship management system) and offers the lowest outbound call costs: under a penny a minute for landline numbers and 2p per minute for mobiles.
Additional built-in functions include advanced reporting and analysis on usage and activity by user so that entire workforces can be monitored easily, integrated IVR / Auto-Receptionist to greet and help route incoming calls efficiently and call queuing which allows peak busy time calls to be handled more efficiently.