Mobile Industry News

Wireless Networks Recovering from Aftermath of Sandy

Wireless Networks Recovering from Aftermath of Sandy
November 2, 2012 11:12AM

Bookmark and Share
While struggles are apparent, one positive aspect of Sandy's fallout was cooperation by AT&T and T-Mobile to share networks for seamless roaming for their customers. "This cooperation increases the odds that customers will get their calls through and helps minimize disruptions," said analyst Weston Henderik, who predicts more cooperation in the future.

Neustar, Inc. (NYSE: NSR) is a trusted, neutral provider of real-time information and analysis to the Internet, telecommunications, information services, financial services, retail, media and advertising sectors. Neustar applies its advanced, secure technologies in location, identification, and evaluation to help its customers promote and protect their businesses. More information is available at www.neustar.biz.

Nothing puts a wireless network to the test like an unpredictable catastrophic event. So, can Verizon Wireless, the network that calls itself "the nation's most reliable," still make that boast?

With cell towers down across the East Coast and repair crews scrambling in the aftermath of Hurricane Sandy, widespread difficulties were reported this week on all carriers.

Working Overtime

But according to some reports, Verizon, the top U.S. carrier by subscribers, held up well. The Wall Street Journal reported that AT&T's service was spotty in Lower Manhattan Wednesday and Thursday, with Verizon Wireless service somewhat better. Sprint and T-Mobile signals were elusive, East Village residents told the paper.

One of our reporters on New York's Long Island, however, has seen numerous dropped calls on his Verizon smartphone since the storm, with coverage shifting from 3G to the much slower 1X, and e-mailed messages have gone undelivered.

In a statement, Verizon spokesman Tom Pica said on Thursday, "In terms of our network, we have seen continued improvement overnight with now more than 96 percent of our cell sites in service and serving our customers in the impacted area, including some of the hardest hit areas of the Northeast."

In a statement from AT&T, Northeast Regional President Steve Hodges said: "Our goal here is to help people stay connected to family and loved ones in the aftermath of this terrible storm. Meanwhile, we're also making great progress in restoring our wireless and wireline networks across the region."

T-Mobile's Web site offered more specific data: "We're happy to report that network restoration in NYC is now at 85 percent, overall. Within the borough of Staten Island, T-Mobile network availability has improved to 80%. The agreement between T-Mobile with AT&T to share networks in NY and NJ is already providing customers of both AT&T and T-Mobile improved experiences in the hardest-hit areas."

Sprint reported Friday: "Significant progress has also been made for customers in Massachusetts, New Hampshire, Pennsylvania and Rhode Island, where the Sprint Network is more than 90 percent operational.

"In New York, New Jersey and Connecticut, our network is more than 80 percent operational, but challenges remain for the hardest hit areas of these states, including metropolitan New York City and portions of the New Jersey coast. In New York City, for example, approximately three-quarters of the network is operational, but challenges remain in obtaining commercial power, backhaul connections, and gaining safe access to cell sites."

Cooperation Is Key

Weston Henderik, principal analyst of consumer services at Current Analysis, said that while the struggles are apparent, one positive aspect of the fallout was cooperation by AT&T and T-Mobile to share networks for seamless roaming for their customers. (AT&T tried unsuccessfully to acquire T-Mobile last year.)

"This cooperation increases the odds that customers will get their calls through and helps minimize disruptions," Henderik said. "As a result, I think we could see more cooperation like this in future disasters."

What else can carriers learn from the disaster?

"You can never be too well prepared," Henderik said, "especially considering weather patterns in recent years that are showing an increase in large storms."

Tell Us What You Think
Comment:

Name:

lou:

Posted: 2012-11-02 @ 11:24am PT
im changing to verizon!



 Mobile Industry News
1. Lenovo Still in Small Windows Tablets
2. Microsoft Axes Android Phones
3. Apple-IBM Deal Weighs on BlackBerry
4. Google Adds Features to Wallet App
5. Microsoft Will Lay Off 18,000 Workers




 Most Popular Articles
1. Review: Warming Up to Tablets with Keyboard Covers
2. Android SMS Worm Lets Bad Actors Cash In
3. Aerohive Helps Retailers Engage In-Store Customers
4. Google I/O Conference Brings a Lot for Businesses
5. Bezos: Amazon's Fire Phone Offers 'Something Different'


Have an informed opinion on this story?
Send a Letter to the Editor.
We want to know what you think.
Send us your Feedback.

 Related Topics  Latest News & Special Reports

  Lenovo Still in Small Windows Tablets
  Schools Buy Million Chromebooks in Q2
  'TV Anywhere' Solutions from Sling
  Mobile Apps Offer Last-Minute Deals
  Nokia X Phones Had Identity Crisis

 Technology Marketplace
Big Data
Unlock your enterprise data's potential. Learn how in the research report.
Are you getting everything you can out of your business data?
 
Business Intelligence
Get real-time, cloud-based information services with Neustar.
 
CIO Issues
Secure and retain skilled technology professionals. Learn how.
 
Cloud Computing
Are you getting everything you can out of your business data?
 
Data Storage
Unlock your enterprise data's potential. Learn how in the research report.
 
Enterprise Hardware
Protect your network with APC Smart-UPS battery backup
Cisco UCS Invicta Series flash memory systems
 
Enterprise I.T.
Register for an upcoming ISACA® certification exam today
Secure and retain skilled technology professionals. Learn how.
 
Enterprise Software
Unlock your enterprise data's potential. Learn how in the research report.
 
Hardware
Protect your network with APC Smart-UPS battery backup
Ferocious productivity. A fearless team of pros. Find Out More
Cisco UCS Invicta Series flash memory systems
 
Network Security
Protect your network with APC Smart-UPS battery backup
 
Small Business
Ferocious productivity. A fearless team of pros. Find Out More