Mobile Tech Today

CIO Today Network Sites:   Top Tech News  |   CIO Today   |   Mobile Tech Today   |   Data Storage Today
News & Product Reviews for Mobile Tech Users
APC Free White Paper
Optimize your network investment &
Enter to win a Samsung Galaxy Note

www.apc.com
Wednesday, April 23rd 
24/7/365 Network Uptime!
Trending Topics:   Security Heartbleed Big Data Cloud Computing Windows XP Data Centers OS X Mavericks
Home
Laptops & Tablets
Mobile Phones
Mobile Gadgets
Mobile Apps
BYOD & MDM
iPad
Mobile Industry News
Wireless Connectivity
Wireless Security
GPS & Maps
MTT Press Releases
 
Free Newsletters
Top CIO News
 
Mobile Tech Today
 

MTT Press Releases

Zenith Expands IVR Capacity with IVS and Voxeo

Zenith Expands IVR Capacity with IVS and Voxeo
January 14, 2013 10:12AM


Zenith American Solutions Expands IVR Capacity To Allow 24/7 Access For Providers -- IVS uses Arca+ and Voxeo to migrate the country's largest Third Party Administrator to a new communications platform in one-third the time and cost of upgrading existing IVR

APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.

WAKEFIELD, MA, ORLANDO, FL and SEATTLE, WA January 14, 2013 -- Integrated Voice Solutions (IVS), the industry-trusted architect of customer experience solutions across automated channels, and Voxeo, the leading provider of Unlocked Communications(TM), announced today the completed migration of Zenith American Solutions' IVR system to a newer, more robust, open standards-based platform in 30% of the time and at a lower cost than would have been required to rewrite the company's existing IVR applications.

Zenith American Solutions required expansion of its legacy Interactive Voice Response (IVR) solution to provide an even higher level of service for its clients. However, it was quickly determined that adding new ports would be cost prohibitive, and the necessary upgrade to the newer version of its existing IVR platform would require applications to be completely rewritten, resulting in a lengthy and expensive re-development project.

"Zenith American Solutions wanted a solution to facilitate its proactive customer service business model," said Jay Bolton, Chairman of IVS. "Prior to IVS involvement, Zenith American Solutions had stalled, even though they had assessed the need to provide a robust IVR solution for their clients."

Rather than expand its existing proprietary IVR platform, Zenith American Solutions decided to work with IVS to implement Voxeo alongside its existing platform in order to deliver the additional ports required for business expansion. IVS used the Arca+ conversion product to migrate the applications in 30% of the time required to redevelop those applications from scratch. "Because Arca+ converts code from one platform to another exactly as it exists, the application functions and logic required were transposed perfectly from the existing proprietary platform to Voxeo code, which results in an identical user experience across both old and new platforms," noted Bolton. The added benefit is that Zenith American Solutions now has the capability to implement and support new technologies and channels such as SMS, mobile applications, location based services, and social media, while controlling the annual maintenance and support charges for its IVR.

"Arca+ worked as promised," said John Silva, Director - Infrastructure Services for Zenith American Solutions. "The migration to Voxeo technology using Arca+ has enabled us to quickly and cost effectively expand our business needs and offer IVR applications to our clients. Using Voxeo, we now have the ability to deploy IVR applications to other clients without having to re-write code and with an open-standards solution that will allow us to handle growth effectively and efficiently in the future. IVS went beyond our expectations for solution delivery and has been instrumental in supporting our internal staff throughout the migration."

"This is a perfect example of a company that was looking for a great solution that was not only cost effective and quick, but would also serve them well in the future with the addition of more ports and more channels of communication," said Clayton Reed, Executive Vice President of Sales and Operations at Voxeo. "We're thrilled that we could quickly, easily and cost effectively use Arca+ to migrate Zenith American Solutions to Voxeo 's open standards solution."

About Zenith American Solutions (continued...)

1  |  2  |  Next Page >

 

Tell Us What You Think
Comment:

Name:

Have an informed opinion on this story?
Send a Letter to the Editor.
We want to know what you think.
Send us your Feedback.

 Related Topics  Latest News & Special Reports

  OnePlus One Boasts Android Weapon
  Samsung Gear Fit Geared for Exercise
  Google Sharpens Contact Lens Vision
  Samsung: $2.2B Too Much for Apple
  Review: Windows Phone Advances

 Technology Marketplace
Business Intelligence
Get real-time, cloud-based information services with Neustar.
 
Cloud Computing
Next Generation Data Center Is Here! Vblock™ Systems from VCE
 
Contact Centers
HP delivers the future of the contact center with HP Qfiniti 10.
 
Data Storage
Next Generation Data Center Is Here! Vblock™ Systems from VCE
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise Hardware
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Hardware
Protect your network with APC Smart-UPS battery backup
 
Network Security
Protect your network with APC Smart-UPS battery backup
 

Network Security Spotlight
What Verizon's Data Breach Report Can Teach Enterprises
It’s probably not a jaw-dropper, but cyberespionage is officially on the rise. And the use of stolen or misused credentials is still the leading way the bad guys gain access to corporate information.
 
Top Cyberthreats Exposed by Verizon Report
Beyond Heartbleed, there are cyberthreats vying to take down enterprise networks, corrupt smartphones, and wreak havoc on businesses. Verizon is exposing these threats in a new report.
 
Where Do Web Sites Stand, Post-Heartbleed?
A security firm says the vast majority of Web sites have patched themselves to protect against the Heartbleed bug, but now there are questions raised on the reliability of open-source programs.
 
Navigation
Mobile Tech Today
Home/Top News | Laptops & Tablets | Mobile Phones | Mobile Gadgets | Mobile Apps | BYOD & MDM | iPad
Mobile Industry News | Wireless Connectivity | Wireless Security | GPS & Maps | MTT Press Releases
Also visit these Enterprise Technology Sites
Top Tech News | CIO Today | Mobile Tech Today | Data Storage Today

Services:
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About CIO Today Network | How To Contact Us | Article Reprints | Services for PR Pros (In partnership with NewsFactor) | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 Mobile Tech Today. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.