Communications
Hangouts Now More Business Friendly

Hangouts Now More Business Friendly
It just got easier for businesses to use Google Hangouts. The tech giant announced that it is no longer necessary to have a Google+ profile to use that video conferencing service.
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FTC Wants Fix for Mobile Cramming
The U.S. Federal Trade Commission has issued new guidelines to curb “mobile cramming,” a troublesome practice that adds unauthorized third-party charges to mobile phone bills.
Call Center Training: Tips for Success
Are you responsible for training new reps for your call center? Or perhaps managing your call center agents and realizing it’s time for more training? Check out these helpful tips to ensure call center success.
Avaya Pressing Hard on Cloud-Based UC
The unified communications company just kicked off the first of several major moves it plans to optimize solutions and processes for delivering Collaboration-as-a-Service via the Avaya Collaborative Cloud.
Verizon Boosts FiOS Upload Speeds
Verizon is pushing upload speeds that match download speeds for its FiOS residential and work-at-home customers. The free upgrade aims to make it faster and easier to upload files and data to the cloud.
Bell Labs Pushes Copper to 10 Gbps
Could reduce cost of adding broadband.
U.K. Wants Data Retention Law
After citizens right-to-privacy verdict.
Silent Circle Offers Roam-Free Plan
Takes on Skype, Viber, Google Voice.
T-Mobile Accused of Bogus Fees
FTC has filed a lawsuit for overcharges.
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