|Microsoft Leaks Windows 8.1 Update
Although the first major update to Windows 8.1 was not set to be released until April, Microsoft appears to have accidentally leaked the updated operating system online.
|Salesforce Gets Smart Virtual Agents
IntelliResponse recently launched its virtual agent system on the Salesforce1 AppExchange. It integrates with the Salesforce Service Cloud and helps contact center reps find answers fast.
|Evernote Android Gets Handwriting
The popular note-taking application Evernote is out with enhancements for its Android version, including a handwriting capability. The updates follow features added earlier to its Windows version.
|Smart CRM: ShoreTel Taps Salesforce
What do you get when you integrate ShoreTel with Salesforce.com? More unified communications and the ability to align calling data with data already in your CRM system, for better business intelligence.