Business social network LinkedIn took a major step into the customer relationship management sector with the announcement that it would be adding a new enterprise edition to its Sales Navigator service.
In what could be called a meeting of artificially intelligent minds, a new partnership will combine IBM's cognitive computing platform Watson with Salesforce's Einstein artificial intelligence for CRM.
CRM giant Salesforce has rolled out new customer relationship management tools that build on its Health Cloud offering and are aimed at improving people's health and healthcare providers' effectiveness.
Done right, customer service has more potential than ever to help companies grow their businesses, but it's also increasingly complex. That's where AI can step in to help, says Salesforce.
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