Today, people expect fast, smart and responsive service from the companies they do business with. And if they don't get it, they'll take their business elsewhere -- and fast, says Salesforce.
Small biz owners are missing out on the opportunity to boost sales by not embracing advanced technologies, including the cloud, artificial intelligence and new CRM tech, according to recent studies.
CRM giant Salesforce has debuted LiveMessage, a new tool to help make customer service interactions more conversational by letting agents communicate with customers privately.
Tech giant Oracle has acquired DNS provider Dyn for an undisclosed amount in a move that the company said would help expand its infrastructure-as-a-service and platform-as-a-service offerings.
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