Mobile Tech Today

CIO Today Network Sites:   Top Tech News  |   CIO Today   |   Mobile Tech Today   |   Data Storage Today
News & Product Reviews for Mobile Tech Users
Vblock™ Systems:
Advanced converged infrastructure
increases productivity & lowers costs.

www.vce.com
Saturday, April 19th 
Next Generation Data Center Is Here!
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Trending Topics:   Security Heartbleed Big Data Cloud Computing Windows XP Data Centers OS X Mavericks
Home
Laptops & Tablets
Mobile Phones
Mobile Gadgets
Mobile Apps
BYOD & MDM
iPad
Mobile Industry News
Wireless Connectivity
Wireless Security
GPS & Maps
MTT Press Releases
 
Free Newsletters
Top CIO News
 
Mobile Tech Today
 

MTT Press Releases

Empirix Debuts VoIP Network Analytics for Contact Centers

Empirix Debuts VoIP Network Analytics for Contact Centers
March 26, 2012 1:20PM


Empirix Unveils VoIP Network Analytics for Contact Centers and Enterprise Unified Communications -- Provides Actionable Intelligence for Improving User Experience, Building Revenue Loyalty and Tightly Controlling Costs

Your Next Generation Data Center Is Here! Vblock™ Systems: the world's most advanced converged infrastructure are built on the Cisco Unified Computing System with Intel® Xeon® processors. Vblock™ Systems deliver extraordinary time to market, ROI and TCO, and flexibility to meet your continually changing demands with 5X faster deployment, 96% less downtime, and 1/2 the cost. Click here to learn more.

Empirix today announced the availability of the Empirix xCentrix VoIP and Media Analysis Package, a solution for identifying and predicting key customer, service and operational trends in voice over IP (VoIP) networks, contact centers and Unified Communications (UC) infrastructures. The package leverages the company's extensive technical, industry and solution expertise to transform data into key metrics and intelligence that deliver significant value for companies looking to provide a better user experience, communicate more efficiently, find new opportunities to profit and realize the full value of their technology investments.

"Customer care and marketing professionals already know how important speech and data analytics are for promoting good customer experience, but they have yet to link analysis of network data to customer care objectives," said Dan Miller, senior analyst, Opus Research. "Empirix xCentrix VoIP and Media Analysis Package helps executives understand the VoIP traffic flowing through their networks, customer care resources and contact centers to identify and address the issues that impact customer satisfaction, retention and profitability."

The VoIP and Media Analysis Package provides enterprises with specialized VoIP call quality, errors and traffic analyses, as well as customer, destination, network element and carrier metrics delivered via the Empirix xCentrix network analytics platform. It intelligently correlates key data points and provides reports that enable users to evaluate performance and trends from many perspectives. For more free-form analysis, Empirix xCentrix includes a web-based interface for drilling into micro events for root cause analysis or layering multiple data points and KPIs to reveal hidden trends. It quickly manipulates large volumes of data and presents it in a way that is insightful for users across all departments and job functions.

Empirix xCentrix VoIP and Media Analysis Package offers unmatched visibility and a deeper understanding of a wide range of issues, including:

  • Contact center performance, especially as it relates to high value customer interactions
  • Cost control options, including least cost routing and resource optimization as companies evolve
  • How infrastructure investments can best enhance user experience and alleviate bottlenecks
  • Opportunities for proactively correcting issues before they can impact customers and performance
  • Conditions that degrade voice and media quality
  • Interoperability problems in complex, multi-vendor environments

"As businesses seek a better understanding of their communications infrastructure and its impact on users, they're being overwhelmed by the complexities inherent in deriving meaning from the sheer volume of data points at their disposal," said Tim Moynihan, vice president of marketing, Empirix. "With the Empirix xCentrix VoIP and Media Analysis Package, we are arming our customers with the insight they need to obtain maximum value from their communications investments. By providing a more intuitive way to interact with data, Empirix is unlocking new possibilities, enabling these organizations to operate more efficiently and design innovative business models that attract customers and edge competitors."

The Empirix xCentrix VoIP and Media Analysis Package provides organizations with a complete understanding of evolving trends and the underlying factors that impact experience, quality and performance in VoIP environments. More information is available online at http://www.empirix.com/solutions/products-services/voip-analytics.aspx.

Tell Us What You Think
Comment:

Name:



 MTT Press Releases
1. Internet of Things Webinar Launches
2. Ponemon: Organizations Under Siege
3. CorvisaCloud Unveils SMS Platform
4. DB Networks Named 'Hot Company'
5. DB Networks Board Welcomes Link

Have an informed opinion on this story?
Send a Letter to the Editor.
We want to know what you think.
Send us your Feedback.

 Related Topics  Latest News & Special Reports

  Cortana Fills Windows Phone Gap
  Galaxy S5 Phone: Less Can Be More
  Beware: Facebook Shares Your Locale
  Google, Rockstar Suit Stays in Calif.
  Google Earnings, Sales Disappoint

 Technology Marketplace

Business Intelligence
Get real-time, cloud-based information services with Neustar.
 
Cloud Computing
BMC's I.T. solutions unleash the power of your business
Next Generation Data Center Is Here! Vblock™ Systems from VCE
 
Contact Centers
HP delivers the future of the contact center with HP Qfiniti 10.
 
Data Storage
Next Generation Data Center Is Here! Vblock™ Systems from VCE
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise Hardware
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise I.T.
BMC's I.T. solutions unleash the power of your business
 
Hardware
Protect your network with APC Smart-UPS battery backup
 
Network Security
Protect your network with APC Smart-UPS battery backup
 

Network Security Spotlight
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug exposed will come at a very hefty price. Some say it all could have been avoided.
 
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
The innovative headpiece may find its niche in markets where hands-free access to data can be a big advantage. Glass experiments for doctors are already under way, with some promising results.
 

Mobile Technology Spotlight
Review: Siri-Like Cortana Fills Windows Phone Gap
With the new Cortana virtual assistant, Windows catches up with Apple's iOS and Google's Android in a major way, taking some of the best parts of Apple's and Google's virtual assistants, with new tools too.
 
With Galaxy S5, Samsung Proves Less Can Be More
Samsung has produced the most formidable rival yet to the iPhone 5s: the Galaxy S5. The device is the fifth edition of the company's successful line of Galaxy S smartphones, and shows less can be more.
 
Facebook Rolls Out Potentially Intrusive Location-Sharing
Looking for friends? Facebook users in the U.S. will soon be able to see which of their friends are nearby, using a smartphone's GPS. Could be a cool feature in some cases, or way too much information.
 

Navigation
Mobile Tech Today
Home/Top News | Laptops & Tablets | Mobile Phones | Mobile Gadgets | Mobile Apps | BYOD & MDM | iPad
Mobile Industry News | Wireless Connectivity | Wireless Security | GPS & Maps | MTT Press Releases
Also visit these Enterprise Technology Sites
Top Tech News | CIO Today | Mobile Tech Today | Data Storage Today

Services:
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About CIO Today Network | How To Contact Us | Article Reprints | Services for PR Pros (In partnership with NewsFactor) | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 Mobile Tech Today. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.