RES Software Launches a Full-Service IT Store Solution -- The RES IT Store meets the demand for a user-friendly, instant IT experience within the enterprise
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February 03, 2014, PHILADELPHIA -- RES Software has announced the launch of the RES IT Store. The RES IT Store transforms how users consume IT services through proactive, secure and automated delivery and return of IT resources. By automatically delivering predicted IT services to users, and supplementing automated self-service for additional service requests, IT is now able to give users the instant, consumer-like experience they have been demanding in the enterprise.
“The RES IT Store creates the opportunity to bridge the widening gap between users and IT”
“The RES IT Store provides a win-win for IT departments and users,” said Bob Janssen, CTO and Founder of RES Software. “While IT can benefit from the ability to automatically provision a user with services that can be predicted for them based on their business-defined needs, the RES IT Store enables the business user to interact with IT through an intuitive, self-service experience. The result is a single point of access for all IT services, providing the convenience and instant response the user needs with the security, compliance and control demanded by the business. It’s really what both IT and the business have been looking for.”
With the rise of the “consumerization” of IT, the RES IT Store provides a similar experience to what users receive from the consumer app stores of companies such as Apple and Google. Combining the security features sought by IT with the ease-of-use and efficiency requested by users, the RES IT Store provides a controlled and automated platform from which users and IT can request and access all of the services, applications and data they need to be productive.
“When you look at the challenges that IT departments are facing today, the core struggle lies in delivering on users’ mounting expectations,” said Mike Whitehead, Senior Systems Engineer for Intuit, whose company deployed the RES IT Store solution in 2013. “When users are accustomed in their ‘consumer lives’ to an easy experience and immediate access to any apps or data they need, IT is driven to replicate that experience as much as possible in the enterprise. The RES IT Store helps us do that.”
The RES IT Store enables organizations to:
* Reduce the time needed for IT to provision new employees -- often from days or weeks to just minutes -- by proactively subscribing users to IT services based on their business qualifications, such as their roles, departments, geographic locations and more. (continued...)
Posted: 2014-02-08 @ 2:06am PT
This is really useful. Thanks for sharing.